Career
Hercegovinalijek provides its customers and business partners with a specialized individual approach, and has been building successful business cooperation for many years.
The creation of additional values in real sales and our after-sales activities are recognized by our customers, and we are rewarded with a leading market share of 30% in the territory of Bosnia and Herzegovina and with the annual realization of over 750,000 invoices to customers.
Orders and deliveries for pharmacies, clinical centers, hospitals, health insurance institutes, polyclinics, dental offices and other customers are realized through daily telephone and web shop sales.
In addition to the traditional model of telephone sales and receiving orders by e-mail, with absolute availability, information and accuracy, we also have the option of online shopping for our pharmacies.
We often mention the advantages of the web shop, the simple and fast way of ordering. That it is certainly reflected through ordering at any time and from any place by the customer, less time spent, security and price checking, and a quality overview of the assortment.
Hercegovinalijek carefully listens to the needs of healthcare institutions and other market participants, and strives to establish itself as a primary and leading wholesale drug store with intensive communication with customers and business partners.
In order to fulfill customer requirements, understand wishes and needs, through continuous organizational processes and segments in a very demanding and dynamic business environment, it represents a link between 1,400 registered pharmacies in Bosnia and Herzegovina and 250 domestic and foreign manufacturers and suppliers.
Hercegovinalijek is a wholesale drugstore that actively and successfully participates in the system of public tender procurement.
Our priority and goal is timely and accurate delivery.
Hercegovinalijek disposes of over 60 vehicles of various capacities.
All vehicles are equipped with GPS devices, the organization, control and monitoring of train lines in each of our branches is carried out daily with the help of the latest software solutions.
We have a modern fleet of vehicles to ensure that our pharmacies, healthcare facilities, hospitals and dental surgeries are served quickly and safely.
Delivery is made from 5 logistics centers throughout Bosnia and Herzegovina. Our drivers cover 3,000,000 kilometers per year.
Special attention is paid to the transport of medicines that require storage in a cold chain (2 - 8 °C). They also meet the conditions of storage and transport at temperatures lower than 0 °C.
Temperaturni monitoring i prateća dokumentacija tokom isporuke lijekova je imperativ za nas i za zdravstvene ustanove, kako bi pacijentima omogućili da dobiju sigurne, ispravne i kvalitetne lijekove i medicinska sredstva.
One of the services we provide to our partners includes the registration of drugs, medical devices, nutritional supplements and cosmetic products. This process includes the collection and preparation of registration documentation, the preparation and submission of requests to the competent institutions in Bosnia and Herzegovina, and the implementation of activities after product registration, including renewals, changes and transfers of marketing approval licenses. Our service is responsible for the control of each and first batch of the drug, special control, and the submission of various reports to the regulatory authorities.
As a representative of foreign manufacturers, we are focused on business that includes the creation of a local pharmacovigilance system and all related activities. This includes managing adverse effect reports, monitoring and submitting periodic reports (PSURs), researching local professional medical literature, educating employees according to business needs, and maintaining quality systems and risk minimization measures.
We are pleased to note that we provide services of import, storage and distribution of products, equipment and materials for the purposes of conducting clinical trials.
Hercegovinalijek pays special attention to quality and up-to-date information for its customers, pharmacies, polyclinics, hospitals, as well as individual education of doctors, pharmacists and pharmaceutical technicians.
We actively participate in national and regional symposia and congresses, as well as scientific conferences.
The importance of adapting to the market and customers has contributed to the establishment of loyal relationships with our business partners and building recognition of our wholesale drugstore as a market leader.
We are proud to highlight our developed social responsibility and contribution to numerous humanitarian actions.
Hercegovinalijek employs over 40 highly educated employees who continuously promote a large amount of medicines, medical devices, nutritional supplements and cosmetics, throughout Bosnia and Herzegovina.
Accurately identifying the needs, desires and behavior of our partners has influenced the strengthening of loyalty and our strong presence in the daily work of our partners.